Frequently Asked Questions

General Information about the Really Learn English Subscription Service

All books, workbooks, and booklets on the Really Learn English store are sold and delivered as protected digital files.

You can purchase a subscription to get access to the digital files, view them, display them in class, and print them for your students or yourself. The price you see is for a full year, for a single computer.

For example:

“English Short Stories” is $24, for a full year, on a single computer.

When purchasing for 2 or more computers, a 40% off discount applies automatically. So if you buy this product for 2 computers, you will be charged $28.80 ($24 x 2 computers x 40% discount). That way you can use the materials on 2 computers (for example, 2 desktop computers or a computer and laptop).

A subscription grants you a full year of access to the product or bundle you purchased. After a year, you can extend your subscription and continue viewing and using the files. (A renewal discount coupon is available on request.)

You can continue using any printouts you make with or without an active subscription.

After you complete the purchase, your materials are available for instant download. You will also receive a download link by email, in case you would like to download them at a later time. In addition, this email will include an authorization code(s) to activate the file(s).

To view the files on your computer, you need to install our special eBook reader, which you will get free of charge with your eBooks.

The eBook reader is available for Windows and Mac (Win and OS X operating systems).

You can download the materials to your computer and access them anytime using our reader.

After the initial download and file(s) authorization, you can use them whether you are connected to the Internet or not.

Note: The authorization process enables the digital files to be viewed and used on that computer only. To view and use the files on other computers, you should purchase additional authorizations in our store. When purchasing for 2 or more computers, a 40% off discount applies automatically.

Does my subscription renew automatically?

No, only you can renew your subscription.

After a year, you will need to actively renew your subscription. Once you do that, there is no need to re-download or re-install anything. All you will need to do is enter a new authorization code that you will get from us.

What types of computers can I use to access my materials?

You can use computers and laptops with Windows or Mac (OS X) operating systems.

Can I print my materials?

Yes, you can print the materials.

Do I have to be connected to the Internet to view/use my materials?

An Internet connection is only required when downloading the materials for the first time and when activating them using the provided authorization code.  Once they are downloaded and activated, you do not need an Internet connection in order to view and use the materials.

What format are the files in?

They are in a protected PDF format that can be read using our special reader. They come with Digital Rights Management. To open a file, it must be activated using an authorization code. After you buy or renew your subscription, you will receive your authorization code by email within a few minutes.

How soon will I get my materials?

All materials are in digital format, which means you will be able to download them immediately after your purchase. 

How will I get my materials?

After your payment is approved, you will be directed to a "download page." There, you will be able to download your materials. You will also receive a link to the download page by email, in case you need to return to it later, and an authorization code to activate the file(s). The download page will give you instructions for downloading the file(s).

The entire payment and download process usually takes a few minutes (depending on the speed of your Internet connection). After your download is complete, you can use the authorization code(s) to activate the file(s), and you are ready to go! You can read the materials on your computer and/or print them out, whatever suits your needs.

Can I purchase hard copies (printed versions) of the materials?

Currently, our books, workbooks, and booklets are available in digital form only. But if you are interested in a large number of hard copies, please contact us and we will check this option for you.

Can I download the materials to one computer, but authorize and use them on a different computer?

Yes. If you do not enter the authorization code(s) to activate the file(s), you can move them to another computer and activate the file(s) on that one. Once activated on a certain computer, the process enables the digital files to be viewed and used on that computer only.

What happens if I lose my files or cannot access them?

During your subscription period, you can always contact us, and we will help you get your files.

What happens if I change or upgrade my computer?

You can transfer the materials to your new system or computer in the following way:

  1. Before changing computers, deactivate the file(s) on your old computer/system. (In our reader go to Tools => Remove Authorization)
  2. Copy the file(s) to your new computer/system.
  3. Contact us to activate the file(s) on your new computer/system.

What if I belong to an institution that does not allow Internet access for downloading the materials? Can I still get and use them?

Yes. Please contact us, since we usually have a solution for that.

How can I pay?

We accept all major credit cards, as well as PayPal payments.

Which currencies do you accept?

We accept USD only (USA dollars).

Is there a money-back guarantee?

Yes, you get a risk-free product. We offer a 30-day money-back guarantee, provided that you did not print the materials and your access to the files will be fully disabled. If you are not satisfied with our product, let us know within 30 days, and we will disable your service and give you a full refund. We will however ask what didn't work for you so that we can learn and improve.

Do you have audio files?

No.

What is the “Best Deal: Full Package of All Store Products + Bonuses” and does it include all items on the Really Learn English store?

This is our best deal for teachers and students: http://store.really-learn-english.com/collections/all.

It includes all products on the Really Learn English store, as well as additional products not available for purchase separately. This bundle comes with a major discount on all items and, therefore, it is our “best price” option.

Which materials are best for me/my students?

Please see our Chart of English Levels. It provides a complete overview of the different levels, and the resources available for each level.

What's special about your materials?

In our books, workbooks, and booklets, we make sure that the texts are simple enough for students to concentrate on learning the focused vocabulary and grammar concepts, without overwhelming students with overly difficult texts and advanced grammar structures.

For example, for an elementary-level student, figuring out tenses like the past perfect and the future progressive is definitely not a top priority and should be postponed until a later stage.

How will your materials help with my own/my students' English?

The stories use useful everyday vocabulary, and the important words are repeated throughout the stories. This is a key factor in improving one's vocabulary.

In addition, the stories are fun and amusing. They describe situations from everyday life and this serves as a great encouragement to continue reading.

Finally, the exercises further practice new vocabulary words, grammar, sentence construction, comprehension, writing, etc. All of these combined are a great study and motivation booster. They can be used by the student as a self-study manual or as complete lesson plans for teachers.

Why should I use these books?

If you want to help your students/yourself, then our books are vital tools that can save you countless hours of searching on the Internet, figuring out the best method, or preparing the materials yourself.

I am concerned about making a purchase online. Is it safe to buy from your store?

We regard your privacy and security very seriously. The payment is done using certified companies with top level security, such as PayPal. They use industry-leading encryption techniques to ensure all sensitive information sent between your computer and their servers is safe and secure. We do not get any access to your credit card or PayPal information.

Can I get a sample?

Yes. You can view a sample of random pages on most product pages. Simply click the circle that says "Click Here to See a Sample" on the left of the product image. This will open the preview window.

You can also download a full sample chapter you can download on the following pages:

Step-by-Step Rules, Stories and Exercises to Practice All Tenses

Best Deal: Full Package of All Store Products + Bonuses

Stories and Exercises to Practice the Perfect Progressive Tenses

English Short Stories, Volume 2, Emma and Jerry

English Modal Verbs Series

Talking about the Future in English

Instructions: Simply click on one of the icons on the sharing panel. You can find it at the top of the page, and it looks like this (the image here is not clickable):

Sample

In addition, you can download the first 2 chapters of English Short Stories Book and Workbook by signing up for our mailing list: http://www.really-learn-english.com/english-short-stories-for-beginners.html

Do you also offer free materials?

Yes. We offer many free resources for English teachers and learners around the world. You can find them by visiting the Really Learn English website.